Fast NHS help for common conditions
Get expert pharmacist support through a free NHS video consultation. If treatment is supplied, medication is delivered to your door.
Covered conditions
Pharmacist assessment and treatment where clinically appropriate
How it works
Four simple steps from booking to delivery
Booking
Book your free NHS consultation at a time that suits you. Confirm your symptoms using our simple online form.
Consultation
Join your private video consultation using the link sent to your email. The pharmacist will discuss your symptoms and assess what is most suitable for you.
Prescription
If a prescription is appropriate, your pharmacist will add the item to your basket. You can then checkout and pay, unless you qualify for free NHS prescriptions.
Delivery
Receive free medication delivery in the post the next working day.
About the service
What is NHS Pharmacy First
Pharmacy First is a new NHS service that enables community pharmacists to assess common conditions and, where appropriate, supply prescription treatment that you would previously access through your GP.
It was introduced in January 2024 to reduce pressure on GP surgeries and to give patients a faster and more convenient way to manage common conditions.
The service is free because the NHS funds pharmacists to carry out consultations and provide advice.
Conditions
Conditions covered
If you have symptoms of the conditions below, you can use Pharmacy First for a free consultation. Age restrictions apply and treatment is only supplied where clinically appropriate.
Why use Pharmacy Express
Expert consultations, anytime, anywhere
Speak with an NHS registered pharmacist in a free video consultation for timely advice, assessment, and personalised support, all from the comfort of your home.
Comprehensive coverage
Pharmacy Express connects you with experienced NHS pharmacists who can support a range of Pharmacy First conditions, offering clear guidance and prescriptions where clinically appropriate.
Simple prescription ordering
After your video consultation, you can request your prescribed medication through our platform. With next day delivery available, you can avoid pharmacy queues and delays.
Convenience and peace of mind
Skip the hassle of GP appointments and long waits for referrals. Get trusted advice and access to treatment through a secure, easy to use service.
Low cost to you
Because this is an NHS service, consultations are free. If you usually pay for NHS prescriptions, the standard prescription charge applies.
Frequently asked questions
What is the Pharmacy First scheme
Pharmacy First allows pharmacists to provide expert advice and, where clinically appropriate, supply NHS funded treatment for a set of common conditions. These include sore throat, sinusitis, impetigo, infected insect bites, shingles, and uncomplicated UTIs in women.
Is delivery free
Yes. Next day delivery is free. If you normally pay for NHS prescriptions, the usual prescription charge still applies.
What prescriptions can I get from Pharmacy First
Where clinically appropriate, Pharmacy First can cover sore throat, sinusitis, impetigo, infected insect bites, shingles, and uncomplicated UTIs in women.
Can you buy antibiotics over the counter
No. Antibiotics are prescription only. Through Pharmacy First, a pharmacist may be able to supply antibiotics where clinically appropriate.
What is the difference between a pharmacist and a chemist
In the UK, chemist is a common name for a pharmacy. The healthcare professional who checks and supplies medicines is the pharmacist.
Is Pharmacy First really free
The consultation is free as it is funded by the NHS. If you normally pay for NHS prescriptions, the usual prescription charge may apply.
Why did the NHS launch Pharmacy First
The scheme helps people access quicker care for common conditions and reduces pressure on GP services.
How long is a Pharmacy First consultation
Most consultations take around 10 minutes. The pharmacist will advise if any follow up is needed.
How do I pay for my prescription
If you have an NHS exemption or a prescription prepayment certificate, you will not pay. If you normally pay, you can pay securely after the consultation.
Do I need to do anything before my appointment
When booking, you will complete a short form about your symptoms. Then simply join your consultation at the booked time.
Can I reschedule my appointment
Yes. You can reschedule a future appointment from your account or contact us for help.
Will you let my GP know about the appointment
With your consent, information is shared with your GP and recorded on your NHS record as part of this NHS service.
Why can you not cover earache under Pharmacy First
Earache often requires a clinician to look directly into the ear, which cannot be done remotely.
Does Pharmacy First cover children
Yes, depending on the condition. Some Pharmacy First pathways start from age 1, while others have higher age limits.
Who will see me during my consultation
Pharmacy First consultations are carried out by a registered pharmacist. Other services may be delivered by different healthcare professionals depending on the service you choose.
Ready to start
Complete the NHS Pharmacy First assessment in a few minutes.