Clear returns, refunds and cancellation guidance

If you need to modify or cancel your order, please contact us as soon as possible. We understand plans may change and we will confirm whether modifications or cancellation are possible.

Cancellations can only be completed if your order has not yet been dispatched. Once an order has left our premises, we are unable to cancel or alter it.

When changes are possible, we will work with you to update product quantities, switch items or amend delivery details. Some changes may not be possible depending on where your order is in the dispatch process.

Under the Consumer Rights Act 2015, you are entitled to a full refund for faulty goods reported within 30 days of receiving them.

If you receive a damaged, incorrect or faulty item, we will resolve the issue promptly by offering a replacement or refund including applicable postal costs.

Items must be returned in their original packaging and condition. Please contact us during opening hours so we can guide you through the return process.

For non-medicinal products, we accept returns as long as items remain unopened, unused and in original packaging with hygiene seals intact.

You must notify us within 30 days of purchase. We cannot accept returns for non-medicinal products if hygiene seals are broken.

Return shipping costs for non-faulty non-medicinal items will be your responsibility. Once the returned item is inspected, we will issue a refund or exchange as requested.

Refunds are processed within 5 working days of receiving your returned item. Times may vary depending on your bank or card provider.

Refunds will be issued via Stripe or SumUp depending on your original payment method. If you do not see the refund within 7 to 10 working days, please check with your bank first.

Due to strict safety and regulatory requirements, we cannot accept returns or exchanges for medicinal products once they have left our premises. This applies whether or not the packaging has been opened.

If there is an error on our part, such as receiving an incorrect item or missing item, we will accept returns and issue a full refund. Returned medicinal products will be safely destroyed according to regulatory guidelines.

For more details, please refer to our FAQs, Terms and Conditions and Privacy Policy. If you need support, our customer service team is available to assist you.