How we protect your information

Pharmacy Express respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and safeguard your information when you use our website, private health services, NHS services, management system and all related digital platforms.

Our platform supports NHS services, private clinical services and the sale of both over-the-counter and pharmacy-only medications. We also operate a secure backend system where customers become registered patients, enabling pharmacists to manage prescriptions, bookings, orders and health information safely.

We collect the following types of personal data to deliver our services effectively.

• Patient data including name, date of birth, NHS number, medical history, prescription details and other health data.
• Customer data including contact details, account information, order history and payment details.
• Booking information such as appointments for NHS and private services.
• Transaction data including payment information, billing address and purchase history.
• Technical data such as IP address, browser type, operating system and data collected via cookies.
• Communication data including messages, emails and customer support interactions.

We use the information collected for the following purposes.

• To provide NHS and private healthcare services including consultations and prescription management.
• To deliver medicines and manage your orders accurately.
• To verify your identity, process payments and manage your account securely.
• To maintain patient records for continuity of care.
• To improve our services through analytics, feedback and platform optimisation.
• To communicate important updates, health information and service notifications.
• To comply with legal, regulatory and professional healthcare obligations.

We process your personal data under the following grounds.

• Consent for optional communications and marketing.
• Contractual necessity when providing healthcare or fulfilling orders.
• Legal obligations including compliance with healthcare regulations.
• Legitimate interests such as platform security and service improvement.

We may share your personal data with healthcare professionals involved in your treatment, trusted service providers for payments, hosting, logistics and support, and legal authorities when required for safety, law or compliance.

We do not sell or rent your personal information to third parties.

We use encryption, secure servers, access controls, staff training and regular audits to protect your personal data from unauthorised access, loss or misuse.

We retain your data for as long as necessary to fulfil service purposes and comply with legal requirements. Health records follow NHS retention standards and may need to be stored for 10 years or longer depending on regulation.

You have rights over your personal data.

• Right to access your personal data.
• Right to request corrections.
• Right to request deletion where applicable.
• Right to restrict processing.
• Right to data portability.
• Right to withdraw consent.

We use cookies to enhance user experience and analyse website usage. For full details please refer to our Cookie Policy.

We may update this Privacy Policy occasionally. Significant changes will be communicated through our website or other appropriate channels.

Email: info@pharmacy-express.co.uk

Address: Unit 4 The Office Campus, Paragon Business Park, Wakefield, WF1 2UY, United Kingdom.

You have the right to lodge a complaint with the Information Commissioner’s Office if you feel your data rights have not been respected. Visit www.ico.org.uk for details.